TRAVELLER CARE

• Traveller Care - Introducing Transat's health and safety program
• FAQ for travel professionals

GENERAL INFORMATIONS

• MODIFIED Cancellation requests for bookings with flexibility
• NEW! Tools and resources for travel advisors
• Our sustainable initiatives
• New tool to track refund requests
• Negative COVID-19 test mandatory to enter Canada
• FAQ Negative COVID-19 test mandatory to enter Canada
• Booking with a COVID-19 future travel credit in Sirev
• Credit vouchers available
• Policies and procedures for cancelled flights and information on future travel
• Accelerated procedure for customs declaration process
• Request for a custom-made quotation
• Form for customers with special needs who wish to go on a guided tour
• UPDATED Price match policy
• Travel gift certificates

LEARNING CENTER

• Transat Academy 2021
• Webinars to come, register here
• Webinars / Webinaires (bilingual site)
• Quick e-learning / Capsules éclairs (bilingual site)
• Recorded webinars
• Seat selection and excursions now available in Sirev and Transat Agent Direct
• How to make a payment, consult an invoice and add remarks in Revnet
• Complete seat selection online
• How to get e-docs
• How to get hotel information
• How to make a name correction

AIRLINE CENTER

• NEW! New pre-order Bistro service
• NEW! FAQ Bistro pre-order
• Changes to the Option Plus service
• Frequently asked questions - GDS refunds
• NEW! More flexibility on flights: no change fees
• Process to accept payments for checked baggage fees in GDS with EMD-A
• New Commission Structure for Air Transat Flights
• Train + Air service
• Pet in cabin service
• Q&A - Seat assignments for families
• Air Transat Kids Club
• Club Class advantages
• Entry requirements for Canada have changed
• Baggage policy
• Small Change, Big Hearts. Online donations now possible

FLIGHT SCHEDULE

• Ontario Winter 2021-2022
• Quebec & Ottawa Winter 2021-2022
• Atlantic Winter 2021-2022
• Ontario Summer 2022
• Quebec & Ottawa Summer 2022
• Western Canada Summer 2022

SOUTH NEWS

• News for Travel Professionals
• Important information on program changes - Winter 2021-2022
• Out of Office Collection
• Luxury Collection
• Family Collection
• Solo Collection
• UPDATED Option Flex Standard and Option Flex Extra

EUROPE NEWS

• Tours at a glance - 2022
• UPDATED Option Flex Standard and Option Flex Extra

CONTACTS

• National version

BROCHURES

• Sun 2021-2022