TRAVELLER CARE

• Traveller Care - Introducing Transat's health and safety program
• FAQ for travel professionals
• Webinar
• Video to share with your clients on social media

GENERAL INFORMATIONS

• New tool to track refund requests
• NEW! Refund policies and procedures
• NEW! Negative COVID-19 test mandatory to enter Canada
• NEW! FAQ Negative COVID-19 test mandatory to enter Canada
• EXTENDED! COVID-19 insurance included at no extra cost
• Booking with a COVID-19 future travel credit in Sirev
• Credit vouchers available
• Temporary easing of final payment conditions
• Policies and procedures for cancelled flights and information on future travel
• Accelerated procedure for customs declaration process
• Hurricane Policy
• Request for a custom-made quotation
• Form for customers with special needs who wish to go on a guided tour
• Automatic price match policy
• Travel gift certificates

LEARNING CENTER

• Webinars to come, register here
• Recorded webinars
• Seat selection andecursions now available in Sirev and Transat Agent Direct
• How to make a payment, consult an invoice and add remarks in Revnet
• Complete seat selection online
• How to get e-docs
• How to get hotel information
• How to make a name correction

AIRLINE CENTER

• NEW! Frequently asked questions -
  GDS refunds
• EXTENDED! Book with Peace of Mind - Flight only
• Eco fares and Club fares
• NEW! Updated rates for checked baggage and Option Plus, and a baggage policy change for Haiti
• Process to accept payments for checked baggage fees in GDS with EMD-A
• Our NEW inflight entertainment is set for takeoff
• Air Transat launches updated version of its mobile app
• New Commission Structure for Air Transat Flights
• Launch of front of cabin seats
• Train + Air service
• New electronic travel documents for TTS Packages
• Standardized flight numbers for seven Erope and South routes
• Pet in cabin service
• Q&A - Seat assignments for families
• Air Transat Kids Club
• Club Class advantages
• Option Plus advantages
• Entry requirements for Canada have changed
• Offering special meals on transatlantic flights
• Baggage policy
• Small Change, Big Hearts. Online donations now possible

Flight schedule

• Ontario Summer 2021
• Quebec & Ottawa Summer 2021
• Western Canada Summer 2021

SOUTH NEWS

• NEW! Out of Office Collection
• Luxury Collection
• Distinction Collection
• Family Collection
• Solo Collection
• Option Flex Standard and Option Flex Extra
• EXTENDED! Book with Peace of Mind - Flight only

EUROPE NEWS

• EXTENDED! Book with Peace of Mind - Flight only
• Option Flex Standard and Option Flex Extra

CONTACTS

• Ontario and Atlantic
• Quebec and Ottawa
• Western Canada

BROCHURES

• Transat - Groups